Warehouse Operations Manager – 884326 – £Generous

GENERAL:

• Lead & reinforce the company values of Expert, Dynamic, Dedicated & Desirable through demonstrable everyday actions.
• Operate & present self to highest of standards at all times
• Lead change; manage, coach and mentor staff to perform to the highest of standards Continually review and improve customer service of the company from a Logistics, Warehouse & POS specific
• Implement & lead health and safety procedures for the responsible areas
• Make proposals for ongoing staff training issues in line with any skill gaps or requirements for the 5 year strategy plan
• Motivate all members of the team
• Set clear objectives that are understood and managed into ordinary everyday actions
• Clearly explain the “why” to the team as a whole to ensure they are fully aligned with any change events
• Plan and manage projects by converting into ordinary everyday actions
• Do not micro-manage staff but set clear expectations for which individuals and teams can thrive but also happy to be held accountable for.
• Identify high performers for special development; projects and personal development plans to ensure they thrive in the company culture, but we also talk openly about succession planning
• Review resource requirements within Logistics, Warehouse & POS areas & make recommendations to improve with the changing demands of the growing business and customer requirements
• Work with the Finance Team to model and cost the option of providing our transport as opposed 3PL
• Research drop-ship opportunities and costs for future customer requirements.
• Review, propose and agree with COO KPIs for each area responsible
• Implement departmental objectives/KPIs and review and assess ongoing performance of direct reports
• Review & propose WMS or alternative system
• Understanding of the company’s policies and vision and how the warehouse contributes to these in line with Directors expectations
• Produce regular reports and statistics on a daily, weekly and monthly basis
• Visit customers to monitor the quality of service they are receiving
• Respect & embrace the diverse nature of the company culture and ethos
• Review SLA for area of responsibility and co-ordinate matrix of renewals for advance planning as well as summarising top level services signed up for by agreement.
• Company Expert

LOGISTICS:

• Proactively seek the very highest of standards and improvements in 3PL performance Manage OTIF performance of 3PL providers to 98.5%
• Research new services & technology available for the company to bring them up to the forefront of new advances to ultimately add value to the business
• Use IT systems to manage stock levels, delivery times and transport costs & continuously iterate improvements
• If, in the event of any fails, then liaise proactively with the upmost professionality with customers verbally at the earliest opportunity to mitigate any potential damage to reputation
• Continually use data to evaluate performance and quality & make improvements for the betterment of the company and the teams
• Allocate and manage staff resources according to changing needs whether promotional, peak periods or any other needs
• Continually review to negate &/or improve and develop business performance within the constraints of legislation, fuel costs and rising environmental pressures
• Plan vehicle routes where required
• Constantly iterate & improve all areas, making suggestions with justification to the COO
• Plan and improve the loading & unloading of trucks and especially shipping containers
• Negotiate tenders, rates and contracts with transportation and logistics providers, liaising with the COO at all times to ensure the highest of standards
• Recommend optimal transport modes, routes or frequency
• Select carriers/suppliers and monitor service against performance criteria, ensuring root cause is identified and corrective actions put in place to avoid reoccurrence.
• Resolve problems concerning transportation, logistics systems, imports or exports or customer issues
• Keep track of slow moving and obsolete stock
• Identify savings by removing waste or unnecessary steps in the logistics process
• Interpret trends and analyse and review data. Provide meaningful logistics data to others in the organisation to aid customer service and cost improvements

WAREHOUSE:

• Plan future capacity requirements
• Plan & organise the warehouse for the maximum efficiency using Pareto or better means with regards most frequent picked & sold stock versus least sold & slow moving
• Re-visit the organisation of the warehouse layout by stock location for maximum efficiency no less than bi-annually
• Undertake two full stock counts per year
• Instigate continual cycle counting
• Ensure the integrity of inventory accuracy and manage stock movements with the help of direct reports
• Identify and resolve any inventory discrepancies and ensure integrity of inventory and system records
• Coordinate and monitor the receipt, order, assembly and dispatch of goods
• Use space and mechanical handling equipment efficiently, making sure quality, budgetary targets and environmental objectives are met
• Coordinate the use of automated and computerised systems where necessary
• Manage stock control and reconciliation in line with business strict requirements
• Improve standards of health and safety and security in the work environment
• Improve the cleanliness of the warehouse
• Oversee the planned maintenance of vehicles, machinery and equipment
• Strategically manage warehouse in compliance with company’s policies and vision
• Setup layout and ensure the most efficient space utilization
• Adhere to all warehousing, handling and shipping legislation requirements

Point of Sales (POS):

• Proactively liaise & co-ordinate the advanced needs of POS for all needs such as customers, photo shoots & exhibitions to ensure the smooth flow of work and on time availability
• POS department management, upkeep, maintenance & safety of team & machinery
• POS strict cost control and iteration of improvements for management of build and costs
• Ad hoc projects as deemed required by Directors

Our Referral Incentive:

Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from us you have not been shortlisted for this role. Please continue to check our website for any other roles which may be of interest.

We offer a £500 referral if you introduce someone we place – see our website for details – www.rp-ltd.com

We regret that this client is not prepared to sponsor work permit or work permit transfer applications. Candidates must be able to prove their eligibility to work in the UK