Quality Surveyors – Areas: South & North of Birmingham

Overview:

• To carry out customer site surveys using root cause analysis in relation to complaints from customers.
• Report findings and recommendations to the TQC Manager following each visit.

• Provide a consistent level of quality support, meeting agreed levels or targets and forecasts, while maintaining required quality standards and ensuring all relevant documentation is accurate.
• Ensure that all procedures are strictly adhered to, including HR, H&S, Quality & Production etc.
• Ensure customers’ expectations are met or exceeded by ensuring products are in line with quality processes, accreditations and with the customer’s demands.
• Site Visits carrying out complaint audits.
• Completing site visit reports

Qualifications & Experience

Essential competencies

• Experience of working with end consumer.
• Good knowledge of Sub-floor preparation standards.
• Experience of working with vinyl flooring.
• A good ability to determine root cause of defects.
• Be punctual and reliable.
• Be a strong team player with a good work ethic.
• Can produce basic reports on site visits.
• Be prepared to work away from home for extended periods
• A full driving licence is required.
• Ability to use Microsoft office (training provided)
• A full driving licence is required for this role

Key competencies:

Working with People

Delivering Results & Meeting Customer Expectations

Persuading & Influencing

Relating & Networking