Quality Surveyors – Areas: South & North of Birmingham


  • To carry out customer site surveys using root cause analysis in relation to complaints from customers.
  • Report findings and recommendations to the TQC Manager following each visit.
  • Provide a consistent level of quality support, meeting agreed levels or targets and forecasts, while maintaining required quality standards and ensuring all relevant documentation is accurate.
  • Ensure that all procedures are strictly adhered to, including HR, H&S, Quality & Production etc.
  • Ensure customers’ expectations are met or exceeded by ensuring products are in line with quality processes, accreditations and with the customer’s demands.
  • Site Visits carrying out complaint audits.
  • Completing site visit reports


Qualifications & Experience

Essential competencies

  • Experience of working with end consumer.
  • Good knowledge of Sub-floor preparation standards.
  • Experience of working with vinyl flooring.
  • A good ability to determine root cause of defects.
  • Be punctual and reliable.
  • Be a strong team player with a good work ethic.
  • Can produce basic reports on site visits.
  • Be prepared to work away from home for extended periods
  • A full driving licence is required.
  • Ability to use Microsoft office (training provided)
  • A full driving licence is required for this role


Key competencies:

Working with People

Delivering Results & Meeting Customer Expectations

Persuading & Influencing

Relating & Networking


To apply for this job email your details to info@rp-ltd.com.

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